1. INFORMATION WE COLLECT

A. Information You Provide to Us

We collect personal information when you:

• Place an order on AstraMedic Shop

• Submit a contact or service request on AstraMedic Solutions

• Register an account

• Request customer support

• Engage with marketing or social media

• Apply for home health services or book appointments

This may include:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order details

• Account credentials

• Messages or inquiries

• Service-related information

Medical-Related Information (For Home Health Services)

If users voluntarily provide medical or care-related information, it is only used to:

• assess service needs

• schedule caregivers or physiotherapists

• deliver requested services

We do not collect or store sensitive medical data unless you provide it voluntarily.

Payment Information

If you purchase products, we collect necessary payment data.

Payments are processed securely through:
Bank Transfer, COD, local gateways.

We do not store full credit or debit card numbers.

B. Information Collected Automatically

When you visit our websites, we automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Location (approximate, based on IP)

• Pages viewed

• Date and time of visit

• Shopping behavior (for shop.astramedicsolutions.com)

C. Cookies & Similar Technologies

We use cookies for:

• website functionality

• shopping cart and checkout

• login and session management

• analytics

• personalized content

• marketing and retargeting

You can manage cookies in your browser settings.