Due to fluctuations in the international market, prices of some products may be subject to change. 
AstraMedic Shop – Return & Refund Policy
Eligibility for Returns
At AstraMedic Shop, we strive to deliver only the highest quality medical equipment and supplies. You may be eligible for a return only if the product is defective, damaged in transit, or incorrect. Returns based on customer preference or change of mind are not accepted for medical goods.
The product must be unused, in original packaging, and in resalable condition (unless defective).
A return request must be made within 7 calendar days of receiving your order.
A proof of purchase (invoice or order ID) is required.
The product must not be damaged due to customer mishandling, improper use, or negligence.
Non-Returnable Items
Due to strict hygiene, safety concerns, and quality assurance standards, the following items are non-returnable, non-refundable, and non-exchangeable unless proven defective upon arrival (see Unboxing Video requirement below):
Surgical and Hygiene Disposables (e.g., gloves, syringes, masks, catheters, bandages, personal protective equipment).
Opened or used medical equipment.
Customized or special-order items.
Products damaged due to customer misuse.
Return Process
report any issue.
Important: Unboxing Video Requirement (CRITICAL) Customers are required to record a continuous, unedited video while unboxing the package. This serves as the sole valid proof in case of any damage, missing items, or incorrect delivery. Claims for damaged, defective, or missing items without verifiable unboxing video evidence will not be accepted.
Steps to Initiate a Return:
Step 1: Contact
Contact our support team via WhatsApp, email, or phone within 7 days of delivery.
Step 2: Provide Proof
Share your order ID, reason for return, clear photos of the product, and the mandatory unboxing video.
Step 3: Approval & Shipping
Upon approval, you will be provided with a return authorization number (RMA). Please return the item to our designated return address. Return shipping costs are covered by AstraMedic ONLY for confirmed defective or damaged products. For all other approved returns, the customer is responsible for shipping costs.
Step 4: Inspection & Resolution
After the returned item is received and passes final inspection, a replacement, store credit, or refund will be issued.
Refund Policy
Processing Time: Refunds are processed within 7–10 business days after the returned item is received and approved by our quality assurance team.
Refund Method: For returns due to faulty or defective items, refunds will be issued to the original payment method. If the return is approved for reasons other than product fault, the resolution will typically be store credit.
Shipping Costs: Delivery charges are non-refundable. Only the price of the returned product will be refunded or credited.
Exchanges
We offer free replacements for items that are damaged, defective, or incorrect upon delivery. Please report the issue as soon as possible.
Electronic/Electrical Items
For all electronic or electrical items, there is no warranty or guarantee after the first successful use, unless explicitly stated otherwise on the product page. Customers must provide an unboxing video clearly showing the item’s condition and first successful operational use to report any initial issue.
Order Cancellations
Orders can be canceled within 24 hours of placement.
After 24 hours or once the order is processed/dispatched, cancellations are no longer allowed.
Contact Us
Call or WhatsApp: +92 344 1347681
Email: info@astramedicsolutions.com
Address: Office #13-F, First Floor, Noor Mobile Mall, 6th Road, Satellite Town, Rawalpindi, 46300